COVID-19 has decimated jobs and businesses, causing an upsurge in delinquent account receivables. As difficult as payment has been for debtors, our creditor clients are also losing revenue through uncollectible debt. But through creative negotiations, collection professionals can try and maximize collections during these difficult times with the right mix of empathy, assessment and long term planning.

Learn how to successfully keep clients and increase collections by getting to the heart of the non­payment issues and providing a way out for the debtor.