Practicing law and running a business are two very different things and each involves its own set of skills. As more and more attorneys are discovering, without the skills of the latter, it’s difficult to make a success of the former. Managing a case load of personal injury and workers compensation matters can be demanding, especially in light of the day-to-day issues that arise, some more explosive than others. Running a successful injury law firm requires a global approach with excellent organizational and people skills. Cases must be managed proactively. A system should be created that allows for easy access of information and constant monitoring of cases. Each case is similar to a game of chess, where even the earliest moves can make a huge difference. Therefore, a proactive approach wherein there is constant client contact should be encouraged. Failing to recognize the importance of the attorney client relationship will result in more work, unhappy clients and bad results.

Paul M. Byck, Managing Partner of Kreiter, Byck and Associates, LLC, has been practicing what he preaches for many years. He offers an approach quite different than the mainstream law firm, where returning client calls is seen as a chore, rather than an opportunity. In this CLE course, Mr. Byck emphasizes the importance of directing each case, fostering relationship and demanding honesty in order to achieve better outcomes and ultimately, happier clients. Obtaining good recommendations and referrals from clients and attorneys alike will depend on one’s conduct and integrity as well as an effort to maintain lifelong relationships.

Some of the topics discussed are:

• Biggest complaints about lawyers and law firms
• Knowing your case
• Directing your case
• Building your client’s credibility
• Preparing your client for trial or arbitration
• Managing a case load
• Smart marketing